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These all measure the same, but we don't get invoices paid daily. Effectiveness and Reliability go up and down each day in semi-predictable amounts because they mostly directly result from the work you're doing and not doing as a team. Revenue requires work by third parties (customers and banks) and is much more lump-sum. We track revenue per quarter and average trailing four quarters as those graphs smooth the numbers to such an extent that visual analysis is much easier. | These all measure the same, but we don't get invoices paid daily. Effectiveness and Reliability go up and down each day in semi-predictable amounts because they mostly directly result from the work you're doing and not doing as a team. Revenue requires work by third parties (customers and banks) and is much more lump-sum. We track revenue per quarter and average trailing four quarters as those graphs smooth the numbers to such an extent that visual analysis is much easier. | ||
=A sidenote on quality= | |||
We don't measure quality separately from Effectiveness, Reliability or Throughput. Quality is inherently integrated into the three measurements: | We don't measure quality separately from Effectiveness, Reliability or Throughput. Quality is inherently integrated into the three measurements: | ||
* Sales are only recognized after customer acceptance. | * Sales are only recognized after customer acceptance. | ||