116
edits
Incident Handling: Difference between revisions
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→Zulip migration
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# When an incident is in progress, and person A is handling it, then all incidents in area X, are handled by person A, rather than the FR. Unless working day ends. Person A should communicate clearly to FR when their day is over. | # When an incident is in progress, and person A is handling it, then all incidents in area X, are handled by person A, rather than the FR. Unless working day ends. Person A should communicate clearly to FR when their day is over. | ||
# FR always has the last word on what solution to apply for resolving an incident. | # FR always has the last word on what solution to apply for resolving an incident. | ||
== Critical incidents == | == Critical incidents == | ||