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Incident Handling: Difference between revisions
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= Shorter checklist = | = Shorter checklist = | ||
This checklist is a shorter, imperative version of [[Incident Handling#Full_procedure|the longer procedure below]]. You're encouraged to read the [[Incident Handling#Full_procedure|full procedure]] at least once to improve your understanding of the core material. | |||
=== Critical Incidents | === Critical Incidents === | ||
Critical incidents must be resolved within 16 hours. | |||
==== Initial Response ==== | ==== Initial Response ==== | ||
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* HTTPS down: May be due to Sunday Gitlab updates | * HTTPS down: May be due to Sunday Gitlab updates | ||
=== Non-Critical Incidents | === Non-Critical Incidents === | ||
Non-critical incidents must be acknowledged within 9 hours and resolved within 1 week. | |||
# Acknowledge in Zabbix | # Acknowledge in Zabbix | ||