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Incident Handling: Difference between revisions
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→Checklist for Handing Over First Responder (FR) Responsibilities
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1. Initiate the Handover: | 1. Initiate the Handover: | ||
- | - Acting FR or Upcoming FR*: Initiate the handover process. | ||
2. Add Upcoming FR to User Group and Enable Zabbix Calling: | 2. Add Upcoming FR to User Group and Enable Zabbix Calling: | ||
- | - Acting FR: | ||
- Add the upcoming FR to the IPA `sla-first-responder` user group. | - Add the upcoming FR to the IPA `sla-first-responder` user group. | ||
- Enable Zabbix calling for the upcoming FR (if applicable) by navigating to: | - Enable Zabbix calling for the upcoming FR (if applicable) by navigating to: | ||
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5. Review SLA State and Prepare Questions: | 5. Review SLA State and Prepare Questions: | ||
- Upcoming FR: | - Upcoming FR: | ||
- Familiarize yourself with the current state of the SLA. | |||
- Prepare any questions for the acting FR. | |||
6. Clarify and Confirm Understanding: | 6. Clarify and Confirm Understanding: | ||