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Incident Handling: Difference between revisions
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When handing over the responsibility of '''first responder''' (FR), the following needs to happen: | When handing over the responsibility of '''first responder''' (FR), the following needs to happen: | ||
* The handover can be initiated by both the upcoming FR or the acting FR | * The handover can be initiated by both the upcoming FR or the acting FR | ||
* Acting FR adds the upcoming FR the the IPA sla-first-responder user group | * Acting FR adds the upcoming FR the the IPA sla-first-responder user group and enables Zabbix calling for that the upcoming FR if they have that set by going to Zabbix > Configuration > Actions > [https://status.delftinfra.net/zabbix/actionconf.php?eventsource=0# Trigger actions] | ||
* The upcoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the acting FR. | * The upcoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the acting FR. | ||
* The upcoming FR makes sure they are subscribed to the right channels | * The upcoming FR makes sure they are subscribed to the right channels | ||
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* The upcoming FR ensures they are subscribed to the following channels on Zulip: [https://chat.dsinternal.net/#narrow/stream/23-SRE---General SRE - General], [https://chat.dsinternal.net/#narrow/stream/24-SRE-.23-Critical SRE # Critical] and if part of the SRE team [https://chat.dsinternal.net/#streams/4/SRE%20##%20Non-critical SRE ## Non-Critical] and [https://chat.dsinternal.net/#streams/5/SRE%20###%20Informational SRE ### Informational]. | * The upcoming FR ensures they are subscribed to the following channels on Zulip: [https://chat.dsinternal.net/#narrow/stream/23-SRE---General SRE - General], [https://chat.dsinternal.net/#narrow/stream/24-SRE-.23-Critical SRE # Critical] and if part of the SRE team [https://chat.dsinternal.net/#streams/4/SRE%20##%20Non-critical SRE ## Non-Critical] and [https://chat.dsinternal.net/#streams/5/SRE%20###%20Informational SRE ### Informational]. | ||
* The upcoming FR announces/informs that they are now the acting FR over Zulip's [https://chat.dsinternal.net/#narrow/stream/13-Organisational Organisational channel] | * The upcoming FR announces/informs that they are now the acting FR over Zulip's [https://chat.dsinternal.net/#narrow/stream/13-Organisational Organisational channel] | ||
* The now acting FR removes the previous FR from IPA the sla-first-responder user group | * The now acting FR removes the previous FR from IPA the sla-first-responder user group and disables Zabbix calling for the previous FR if they had that enabled by going to Zabbix > Configuration > Actions > [https://status.delftinfra.net/zabbix/actionconf.php?eventsource=0# Trigger actions] | ||