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Incident Handling: Difference between revisions
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* Critical incidents are posted in '''SLA - Critical'''. | * Critical incidents are posted in '''SLA - Critical'''. | ||
* <s>When it is being tracked on GitLab a heavy check mark is added to the message.</s> | * <s>When it is being tracked on GitLab a heavy check mark is added to the message.</s> | ||
* | * <s>Responses on the thread and on GitLab are automatically synced (to some extend)</s> | ||
* | * <s>When you reply with '''I agree that this has been fully resolved''' eventually our Zabbix-Mattermost integration will pick this up and a green check mark is added to the message.</s> | ||
== Non-Critical incidents == | == Non-Critical incidents == | ||