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Incident Handling: Difference between revisions
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→Handover
(Add retrospective point information about required channels.) |
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== Handover == | == Handover == | ||
When handing over the responsibility of '''first responder''' (FR), the following needs to happen: | When handing over the responsibility of '''first responder''' (FR), the following needs to happen: | ||
* The handover can be initiated by both the upcoming FR or the acting FR | |||
* Acting FR adds the upcoming FR the the IPA sla-first-responder user group (Optional: and enables Zabbix calling for that person if they have that set by going to Zabbix > Configuration > Actions > [https://status.delftinfra.net/zabbix/actionconf.php?eventsource=0# Trigger actions]) | * Acting FR adds the upcoming FR the the IPA sla-first-responder user group (Optional: and enables Zabbix calling for that person if they have that set by going to Zabbix > Configuration > Actions > [https://status.delftinfra.net/zabbix/actionconf.php?eventsource=0# Trigger actions]) | ||
* The upcoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the acting FR. | * The upcoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the acting FR. | ||