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Handover: Difference between revisions
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When handing over the responsibility of '''first responder''' (FR), the following needs to happen: | When handing over the responsibility of '''first responder''' (FR), the following needs to happen: | ||
* The handover can be initiated by both the incoming FR or the current FR | * The handover can be initiated by both the incoming FR or the current FR | ||
* | * The current FR adds the incoming FR to the IPA sla-first-responder user group and enables Zabbix calling for the incoming FR if they have that set by going to Zabbix > Configuration > Actions > [https://status.delftinfra.net/zabbix/actionconf.php?eventsource=0# Trigger actions] | ||
* Before the handover, the current FR must ensure that all active incidents are acknowledged (this includes alert emails or opened topics in SRE General, etc...), updated with the latest status, and properly documented. | * Before the handover, the current FR must ensure that all active incidents are acknowledged (this includes alert emails or opened topics in SRE General, etc...), updated with the latest status, and properly documented. | ||
* The incoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the current FR. | * The incoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the current FR. | ||