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Incident Handling: Difference between revisions
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# Acknowledge trigger in Zabbix. | # Acknowledge trigger in Zabbix. | ||
# Check if incident is still ongoing. | # Check if incident is still ongoing. | ||
# If ongoing and clients are potentially affected, notify the affected clients via Slack. | # If ongoing and clients are potentially affected, notify the affected clients via Slack (when done, communicate this internally). | ||
# Document all actions taken in Zulip topic. | # Document all actions taken in Zulip topic. | ||
# Create plan of action. | # Create plan of action. | ||
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# When resolved: | # When resolved: | ||
## Verify trigger is no longer firing. | ## Verify trigger is no longer firing. | ||
## Decide on when to notify affected clients (that you have notified of the incident) the incident has been resolved, and communicate this internally | |||
## Mark Zulip topic as resolved if no other incidents for host. | ## Mark Zulip topic as resolved if no other incidents for host. | ||
## Check for related triggers and resolve them. | ## Check for related triggers and resolve them. | ||