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Incident Handling: Difference between revisions
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* Acting FR adds the upcoming FR the the IPA sla-first-responder user group and enables Zabbix calling for that the upcoming FR if they have that set by going to Zabbix > Configuration > Actions > [https://status.delftinfra.net/zabbix/actionconf.php?eventsource=0# Trigger actions] | * Acting FR adds the upcoming FR the the IPA sla-first-responder user group and enables Zabbix calling for that the upcoming FR if they have that set by going to Zabbix > Configuration > Actions > [https://status.delftinfra.net/zabbix/actionconf.php?eventsource=0# Trigger actions] | ||
* The upcoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the acting FR. | * The upcoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the acting FR. | ||
* The upcoming FR makes sure they are subscribed to the right channels | * The upcoming FR makes sure they are subscribed to the right channels. | ||
The following steps can be done async or in person: | The following steps can be done async or in person: | ||