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Incident Handling: Difference between revisions
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== Critical incidents == | == Critical incidents == | ||
'''Critical incidents are resolved within 16 hours.''' | |||
As first responder you take on the responsiblity of seeing an incident resolved. This does not mean that you are the person required to do all the work. You can attempt to involve other to help you (often referred to as escalating the incident), but since other are not on-call, they are not obliged to help you, especially outside of normal working hours. | As first responder you take on the responsiblity of seeing an incident resolved. This does not mean that you are the person required to do all the work. You can attempt to involve other to help you (often referred to as escalating the incident), but since other are not on-call, they are not obliged to help you, especially outside of normal working hours. | ||