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Incident Handling: Difference between revisions
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== Handover == | == Handover == | ||
When handing over the responsibility of first responder (FR), the following needs to happen: | When handing over the responsibility of first responder (FR), the following needs to happen: | ||
* Acting FR adds the upcoming FR the the IPA sla-first-responder user group (Optional: and enables Zabbix calling for that person if they have that set) | * Acting FR adds the upcoming FR the the IPA sla-first-responder user group (Optional: and enables Zabbix calling for that person if they have that set by going to Zabbix > Configuration > Actions > Trigger actions) | ||
* The upcoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the acting FR. | * The upcoming FR makes sure they are aware of the state of the SLA and knows what questions they wants to ask the acting FR. | ||
The following steps can be done async or in person: | The following steps can be done async or in person: | ||
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* The upcoming FR asks their questions until they are satisfied and able to take over the FR | * The upcoming FR asks their questions until they are satisfied and able to take over the FR | ||
* The upcoming FR announces/informs that they are now the acting FR over Mattermost's organisational channel | * The upcoming FR announces/informs that they are now the acting FR over Mattermost's organisational channel | ||
* The now acting FR removes the previous FR from IPA the sla-first-responder user group (Optional: and disables Zabbix calling for that person if they had that enabled) | * The now acting FR removes the previous FR from IPA the sla-first-responder user group (Optional: and disables Zabbix calling for that person if they had that enabled by going to Zabbix > Configuration > Actions > Trigger actions) | ||