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Incident Handling: Difference between revisions
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→Non-Critical incidents
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=== Non-Critical Incidents === | === Non-Critical Incidents === | ||
Non-critical incidents must be acknowledged within | Non-critical incidents must be acknowledged within one working day and resolved within 3 weeks. | ||
# Acknowledge in Zabbix thread | # Acknowledge in Zabbix thread | ||
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== Non-Critical incidents == | == Non-Critical incidents == | ||
Non-critical incidents are acknowledged within one working day and resolved within three weeks. | |||
=== Acknowledging === | === Acknowledging === | ||