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Incident Handling: Difference between revisions
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remove common issues in imperative checklist, better listed below
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(remove common issues in imperative checklist, better listed below) |
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= This is the process = | = This is the process = | ||
This document | This document is an authoritative description of the process. This document supersedes all prior documents on the process. | ||
= Deviating from the process = | = Deviating from the process = | ||
You may deviate from the process at any moment. A deviation should be communicated to the dev-team, preferably in the Zulip topic about the applicable incident, | You may deviate from the process at any moment. A deviation should be communicated to the dev-team, preferably in the Zulip topic about the applicable incident, as soon as possible after deciding to deviate. | ||
= Checklist = | = Checklist = | ||
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## Mark Zulip topic as resolved if no other incidents for the host. | ## Mark Zulip topic as resolved if no other incidents for the host. | ||
## Check for related triggers and resolve them. | ## Check for related triggers and resolve them. | ||
=== Non-Critical Incidents === | === Non-Critical Incidents === | ||
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When you are done, there should be no more critical triggers firing in Zabbix or open in the Zabbix-Mattermost integration, for which no-one has taken responsibility or you have taken responsibility for and are not actively handling. | When you are done, there should be no more critical triggers firing in Zabbix or open in the Zabbix-Mattermost integration, for which no-one has taken responsibility or you have taken responsibility for and are not actively handling. | ||
== Non-Critical incidents == | == Non-Critical incidents == | ||
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== Handover == | == Handover == | ||
See [[Handover]] | |||