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Incident Handling: Difference between revisions
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This checklist is a shorter, imperative version of [[Incident Handling#Full_procedure|the longer procedure below]]. You're encouraged to read the [[Incident Handling#Full_procedure|full procedure]] at least once to improve your understanding of the core material. | This checklist is a shorter, imperative version of [[Incident Handling#Full_procedure|the longer procedure below]]. You're encouraged to read the [[Incident Handling#Full_procedure|full procedure]] at least once to improve your understanding of the core material. | ||
=== General Rules === | |||
# When an incident is in progress, and person A is handling it, then all incidents in area X, are handed by person A, rather than the FR. Unless working day ends. Person A should communicate clearly to FR when their day is over. | |||
# FR always has the last word on what solution to apply for resolving an incident. | |||
=== Critical Incidents === | === Critical Incidents === | ||
Critical incidents must be resolved within 16 hours. | Critical incidents must be resolved within 16 hours. | ||