92
edits
Incident Handling: Difference between revisions
Jump to navigation
Jump to search
→If an incident is reported by other means than the Zabbix-Zulip intergration
| Line 138: | Line 138: | ||
# If action needed, perform action | # If action needed, perform action | ||
== If an incident is reported by other means than the Zabbix-Zulip | == If an incident is reported by other means than the Zabbix-Zulip integration == | ||
Besides the automated Zabbix-Zulip integration, incidents can also be reported through emails from cron jobs, direct emails from customers, or topics in SRE General (such as alerts about Zulip updates or issues raised by colleagues), etc. | |||
# Acknowledge receipt. | # Acknowledge receipt. | ||
# Classify the incident as critical, non-critical, or informational. | # Classify the incident as critical, non-critical, or informational. | ||