https://docs.delftsolutions.nl/api.php?action=feedcontributions&feedformat=atom&user=Louis 2026-04-03T22:08:57Z User contributions MediaWiki 1.39.3 https://docs.delftsolutions.nl/index.php?title=Incident_Handling&diff=206 2023-08-30T08:07:30Z

<p>Louis: </p> <hr /> <div>== Critical incidents ==<br /> * Critical incidents are resolved within 16 hours.<br /> <br /> Checklist<br /> # Acknowledge on Zabbix and state who is responsible for resolving this in the description<br /> # Determine affected clients<br /> # Communicate to affected clients that the issue is being investigated<br /> # Communicate plan/next steps (even if that is gathering information)<br /> # Communicate findings/results of executed plan, go back to previous step if not resolved<br /> # Resolve incident<br /> <br /> == Non-Critical incidents ==<br /> * Non-critical incidents are acknowledged within 9 hours and resolved within one week.<br /> <br /> Checklist<br /> # Acknowledge on Zabbix and state who is responsible for resolving this in the description<br /> # Communicate plan/next steps (even if that is gathering information)<br /> # Communicate findings/results of executed plan, go back to previous step if not resolved<br /> # If there is no resolution to the incident, evaluate if the trigger needs updating/disabling<br /> # Resolve incident<br /> <br /> == Informational incidents ==<br /> * Informational incidents are acknowledged within 72 hours<br /> <br /> Checklist<br /> # Acknowledge on Zabbix<br /> # Sanity check the event, post result in thread<br /> # If action needed, perform action<br /> <br /> == If an incident is reported in the SRE channel by a human ==<br /> * Acknowledge receipt.<br /> * Classify the incident as critical, non-critical, or informational.<br /> * Create an issue and state that you've done so.</div>

Louis https://docs.delftsolutions.nl/index.php?title=Invoicing&diff=185 2023-05-09T13:17:46Z

<p>Louis: Created page with &quot;# Log in to Exact. # Go to the Sales module. # Select &#039;Invoices&#039;. # Click &#039;New Invoice&#039;. # Choose the customer from the dropdown list. # Enter the invoice date. # Specify the payment terms and due date. # Add the product(s) or service(s) by clicking &#039;Add Line Item&#039;. # Input the quantity, unit price, and tax rate. # Add any necessary discounts or additional charges. # To add a discount, click the settings area in the invoice menu and enable discounts, save your settings....&quot;</p> <hr /> <div># Log in to Exact.<br /> # Go to the Sales module.<br /> # Select 'Invoices'.<br /> # Click 'New Invoice'.<br /> # Choose the customer from the dropdown list.<br /> # Enter the invoice date.<br /> # Specify the payment terms and due date.<br /> # Add the product(s) or service(s) by clicking 'Add Line Item'.<br /> # Input the quantity, unit price, and tax rate.<br /> # Add any necessary discounts or additional charges.<br /> # To add a discount, click the settings area in the invoice menu and enable discounts, save your settings.<br /> # Enter the discount value (e.g., 10%).<br /> # Add a description for the discount (optional).<br /> # Click 'Save' to apply the discount to the invoice.<br /> # Click 'Save' to generate a draft invoice.<br /> # Review the invoice for accuracy.<br /> # Click 'Approve and Send' to finalize and send the invoice.</div>

Louis